General Informations
How WeRoad works
- What is WeRoad?
- How can I get in touch with WeRoad?
- Who is WeRoad for? What type of travellers are WeRoaders?
- Are there any age restrictions?
- What does it mean to "be a WeRoader"?
- How is a group made up in average?
Itineraries and departures
- What does the "Available" status mean?
- What does "on request" status mean?
- What does the WeRoad package include?
- What type of accommodation should I expect on your trips?
- When is a tour confirmed?
- What is a trip type?
Flights and transfers
- Are flights included?
- How does flight search work on WeRoad?
- Can you help me buying flights?
- Can I find out my travel groups' flights?
- When should I book my flights?
- Which flight should I book?
Booking management
- Can I move my booking to another trip or a different date?
- Can I modify my booking?
- Can I get a refund if I cancel?
- How can I create an account or login to MyWeRoad?
- Can I cancel my booking?
- Can I book for more people?
Payments
Preparing for departure
When on tour
Cancellation policy and more
- What is the Flexible Cancellation?
- What if I can't take part to the the trip due to health reasons?
- Do I get a refund if I don't participate in an activity?
- My gender identity does not fit within the options of male and female - how will the rooming work for me?
- Can I travel with my son/daughter?
- Can my pet come with me on the trip?
Travel insurance
- When will I receive a copy of my insurance?
- May I extend the insurance included in the package?
- What is the coverage of the medical insurance?
- What is ATOL?
- How does ATOL work for WeRoaders?
- Where can I find my ATOL certificate?