General Informations
How WeRoad works
- What is WeRoad?
- How can I get in touch with WeRoad?
- Who is WeRoad for? What type of travellers are WeRoaders?
- Are there any age restrictions?
- What does it mean to "be a WeRoader"?
- What's the average size and age of a WeRoad group?
Itineraries and departures
- What does the WeRoad package include?
- What type of accommodation should I expect on your trips?
- When is a tour confirmed?
- What is a trip type?
- What does "planned" mean?
- What does "almost confirmed" mean?
Flights & transfers
Booking management
- How can I create an account or login to MyWeRoad?
- Can I cancel or modify my booking?
- Can I book for more people?
- Why should I provide my passaport/personal ID?
- I have allergies or specific food needs, can I still book a WeRoad trip?
- Where can I find my booking ID and the tour code?
Payments
Preparing for departure
When on tour
- What is the Money Pot and how does it work?
- Why do we have the Money Pot on all WeRoad trips?
- When and where will the group meet on the first day?
- How do I arrange the transfer from the airport to the meeting point?
- If I book on a self-driven tour, do I have to drive?
- Can I suggest activities not included in the itinerary?
Cancellation policy and more
- What is the Flexible Cancellation?
- What if I can't take part to the the trip due to health reasons?
- Do I get a refund if I don't participate in an activity?
- My gender identity does not fit within the options of male and female - how will the rooming work for me?
- Can I travel with my son/daughter?
- Can my pet come with me on the trip?
Travel insurance
- When will I receive a copy of my insurance?
- May I extend the insurance included in the package?
- What is the coverage of the medical insurance?
- What is ATOL?
- How does ATOL work for WeRoaders?
- Where can I find my ATOL certificate?