To report an emergency medical assistance claim while abroad or a reimbursement claim, follow these instructions:
To request medical assistance during the trip:
Contact the 24/7 emergency number immediately: +39 0642115309.
Follow the instructions from the call centre, and if you need support, you can also rely on your Travel Coordinator.
Please note, you must contact the call centre in advance to allow direct coverage to be arranged.
To request a reimbursement after the trip:
You need to make the request in writing (only in Italian or English) within 30 days of returning from your trip via the following methods:
On the website www.tripy.net to report a claim;
By post to the following address:
INTER PARTNER ASSISTANCE S.A. - Travel - Claims Office
P.O. Box 20175
Via Eroi di Cefalonia
00128 Spinaceto - ROMA
In the email we will send you two days before departure, you’ll find both your policy number and the link with all the information about the documents to attach when filing a claim.
Please remember that the insurance policy is underwritten by Inter Partner Assistance S.A. General Representation for Italy, part of the AXA Partners group.