Anyone who books a WeRoad trip has the option to cancel or modify the trip – including both the dates and the destination – free of charge up to 31 days before departure. In case of cancellation, you will receive a 100% refund of the WeRoad trip price. If you make a change, a price adjustment will be applied to the new trip chosen – meaning, if the new trip is cheaper, we will refund the difference; if it’s more expensive, you will need to pay the difference.
If you’ve purchased the Flexible Cancellation Option (which you can add in the first step of the booking process), you can request a cancellation or trip change until 8 days before departure. In case of cancellation, you’ll receive a 100% refund of the WeRoad trip price, minus the cost of the Flexible Cancellation option.
You can do it directly from your personal MyWeRoad account!
Within your booking you will find the "Change Your Trip" section at the bottom right, just underneath your booking details. You will be able to select a different date for the same trip, or a different trip entirely. Whether you are able to change the trip depends on the cancellation terms of your booking. For your original booking if you selected the Private Room, Flexible Cancellation or entered any discount code, gift card or voucher, before confirming the change we will let you know if anything isn't applicable to the new trip and you can decide whether to proceed or not. If you have any issues please do get in touch with the WeRoad team and we'll be able to help.
It's not possible to move to a 'sold out' trip and with any trips that are 'on request' we will need to check availability with our local partners so please do get in touch if you want to move to an 'on request' trip. Please bear in mind that if the trip has the 'final spots' status, there may be no places left in either the male or female room.
How to request a cancellation or change to your trip? Send us an email at hello@weroad.com or a WhatsApp on +447716573700. Please share the booking reference for the trip you want to cancel or change, and, in case of a change, the new trip you would like to join.
